Find Your License Key
Got a new machine, or refreshed the old one? Perhaps you want to install Canvas on another machine that you own or operate. There are plenty of reasons why you might need to find your license key. Here are 4 simple ways to do so:
Find your key within the app
Open Canvas, go to Help > About and you will see your license key (Account number) in a shaded grey box.
Find your key using our website
Simply click the "Free Trial" button on the top right corner of this page and complete the form using the email address you initially signed up with, or that was used to invite you to a Canvas subscription. You will be shown your license key after you submit the form.
Note: You must use the same email address. If you're an existing customer and you use a different email address, you will get a trial key that is outside of your existing subscription. Things will get messy...
Find your key in your email:
If you signed up on our website, the email will have come from an @AnalyticsCanvas.com email address with the subject "Welcome! Your Analytics Canvas trial key is enclosed". Please check your spam folders and if you're using Gmail on the web, please check the Social, Promotions, Updates and Forums tabs as we're finding that it will often end up in one of those.
Ask us to find your license key:
If you can't find your key or can't remember which email you used to sign up, send an email to firstname.lastname@example.org and we will get your key to you asap.