What is a Client Workspace?

A Client Workspace is just like a regular Analytics Canvas subscription except it is administered by an Agency. It allows Agencies to create, deploy, and manage Analytics Canvas subscriptions for multiple clients where each Client Workspace is separate and distinct from the other and from the Agency subscription. This ensures complete separation of users and data among workspaces, while allowing the Agency and client login to Workspaces for collaboration, authentications, report collection and generation, etc.

Quota is tracked separately from the main Agency subscription to allow each Client's usage to be monitored and budgeted for separately.  This way one client will not consume the quota from another, as might happen in an Agency subscription that is used for multiple clients.

How much is each Client Workspace?

Client Workspaces start at $99/mo, which includes 1x Giga Cloud quota and the Analytics Canvas Pro plan feature set (a $398/mo value). Additional quota can be added and billed to the Client Workspace if required.

You may allocate user licenses to members of the Agency or to a Client within a Client Workspace. Beyond the 3 users included in the Agency's plan, additional users are billed at the standard rate of $49/mo per additional user.  Agency users can log-in to any Client Workspace belonging to their agency, while Client users can only log-in to their own Workspace.

For example, a Client Workspace with 1x Giga Cloud quota and 1 additional user would be an additional $148/mo on your agency's subscription.

Does each client require their own Workspace?

No!  Separate workspaces are available for those who would like them.  If the client does not want a login to collaborate or manage workflows, and if they are fine with their data being in the shared workspace (available only to the agency), they do not need their own workspace.

Who owns the Client Workspace?

The agency owns the client workspace and is the customer of Analytics Canvas.  All work produced within the workspace belongs to the agency's subscription.  If the client wants to convert the Client Workspace into their own subscription, where they are billed by Analytics Canvas directly, the agency would have to direct us to separate the workspace from the agency subscription.

How can a Client Workspace be transferred to standard Analytics Canvas subscription?

Client Workspaces are Analytics Canvas Pro or Premium subscriptions that are connected to an agency via billing and user account access. To transfer ownership from the Agency to the Client, start by having an Admin user from the Agency send an email to support@analyticscanvas.com noting the Subscription ID to be transferred and the Effective Date for the transfer. Details regarding specific subscriptions, including migrating credentials, data inputs, and data destinations, will be coordinated via the Agency and Analytics Canvas Support.

The client will need to purchase the subscription level they require on or before the transfer date. Once billing has been transferred and the migration has been completed, the Agency users can be removed from the subscription. At that time, objects belonging to Agency users, such as Looker Studio datasets and Automation tasks, will be transferred to the Client.  This completes the transfer of the subscription from the Agency to the Client.

How does billing work?

Billing is centralized under the Agency. For simplicity, all Client Workspaces are aligned to the Agency's billing period, and the agency is billed monthly by credit card for the month ahead. Workspaces follow the same billing for additional users and quota, which are offered in full units for the current billing period, and remain on the account until reduced or cancelled.

Whether you use the Client Workspace or your Agency subscription,  your client is not billed by BigQuery for the work you do with their BigQuery datasets within Analytics Canvas. All query charges are directed to your Agency's subscription and the appropriate Client Workspace, where they are controlled and limited by the Analytics Canvas quota system.

Can we still use Canvas Desktop?

Yes! Each user can use both the Desktop and Online applications. User licenses are found within the Online application and sent to users upon account creation.

How do I setup my Agency subscription?

Contact us and we will set it up for you within the business day.

Can we import templates into Client Workspaces?

Soon! The same agencies who helped us to develop the client workspace model have told us how important it is to be able to develop and re-use templates.  We are working on this and will implement it soon!

Does the data have to stay in the Analytics Canvas BigQuery project?

No! Client’s can mirror their data into their own Google Cloud account or replicated to other systems at any time (continuously, monthly, on leaving Canvas, etc). There is no lock-in.  If the client want's the data directed ingested into, stored, and processed in their own BigQuery projects, they require their own Enterprise plan.

How do User licenses work?

Any person who uses Analytics Canvas Desktop or logs into Analytics Canvas Online, even on a shared machine or using a shared login, requires their own User License.  Licenses can be allocated to people at the Agency or at the Client for use in a Client Workspace. Agency users can access one or more Workspaces, however Client's can only login to their own Client Workspace.  Users are managed by the Agency within the User admin section of their subscription or the relevant Client Workspace.  Additional users are billed at $49/mo in increments of 1 month.

What kind of training and support is available?

We pride ourselves delivering great customer service to our agency customers. We will assign a product specialist to your agency and they will help get your team up to speed with the software so that you can master the tool and deliver exceptional value to your clients.

We have documentation, getting started videos and tutorials available on our website that are continuously updated, and you can always contact us for a live demo, training, or onboarding session.